TECHNOLOGY: Tech Talk for May 2006
The latest (short!) edition of Tech Talk,
providing for your afternoon reading pleasure...
TUHSD Technology
Trouble Ticket System
We now have an official trouble ticket system for technology. After a lengthy
search for something that was robust and easy-to-use, we have installed
and are making available SmarterTicket, our new technology help desk. Attached
to this update is a document (PDF
format) that describes how to use the system. It is designed to help you
report problems that you are having with technology. It allows you to submit
a ticket through the website, or by email. Once you do this, you can track
the progress of the ticket and know that it has been delivered directly
to the technician at your school site. This system will help us organize
our support efforts and evaluate the workload that currently exists for
all of our technicians.
You can access the site several ways. In a web browser,
type in “help.tuhsd.edu” in the address bar.
There is no need for “http” or for the “www”.
On a number of computers in the District, you can simply
type “help” without even the “tuhsd.edu” portion.
If none of these work, or if you are not inside the District,
you can type in “www.tamdistrict.org/help” and
access the site that way. Finally, you can send an email
message; see the help
guide for these addresses.
If you visit the website you have the opportunity to view
help requests (trouble tickets) that you have previously
submitted, or to enter a new one (“Submit a Ticket”).
The attached
document describes this process in more detail. We
encourage you to use this system and will remind everyone
about it in the Fall. As always, you can email or call
me (jhames@tamdistrict.org) if you have any questions about
this.
SIS UPDATE
You should have received an email from me recently regarding the SIS Demonstration
Days. These will be all-day demonstrations of the two systems we have
narrowed our search to, Zangle and eSchoolPlus. Zangle will be demonstrated
on May 31st, while eSchoolPlus will be shown the next day, June 1st.
Please refer to the recent districtwide email regarding these days for
more information.
UPCOMING SURVEYS
There are several surveys that we will be distributing in the next few
weeks. The most important is the annual CTAP2 assessment survey. Some
of you may have already updated your surveys, but we need to ensure that
everyone has the opportunity to do this. It is a requirement of state
technology funding that we survey everyone every 18 months. Information
about this process will be forthcoming.
ATOMIC LEARNING
This is just a quick reminder about this service. Please don’t forget
that this can be a great resource when you are using an application and
just can’t quite figure out how to do something. This is freely available
to all of our employees, students and student families. From within the
District, just go to www.atomiclearning.com and
you will be automatically logged-in.
Joel Hames
Senior Director of Technology
Tamalpais Union High School District
jhames@tamdistrict.org
(415) 945-3798 |
Administration
| Board | Parents/Students
| For Staff | Modernization
| Fiscal Info
